polo9 Terms and Conditions

2.1 Age Requirement & Eligibility

To create an account and use any service on polo9, you must be at least 21 years old. This platform is operated exclusively for users aged 21 and above. polo9 may request necessary documents at any time to verify your age.

• Each user may create only one account.
• All information provided at registration must be true, accurate, and complete.
• If a user opens an account using false information, polo9 reserves the right to close that account and confiscate any funds held in it.

2.2 Multiple Accounts Prohibited

Operating multiple accounts from the same person, the same device, or the same IP address is strictly prohibited. Violating this rule will result in permanent closure of all associated accounts, and all bonuses and winnings will be voided.

2.3 Identity Verification (KYC)

polo9 may request a National ID (NID), passport, or other government-issued documents to verify your identity. Identity verification may need to be completed before a withdrawal request is processed. Failure to submit documents may result in the account being temporarily suspended.

You are solely responsible for the security of your polo9 account. Keep your username and password confidential and do not share them with any third party. You are responsible for all activity carried out through your account.

• If you notice any suspicious activity on your account, contact [email protected] immediately.
• polo9 will never ask for your password via email or message.
• Allowing others to use your account, or using another person's account, is strictly prohibited.
• Use a strong password and change it regularly.

4.1 Deposit Rules

The following methods are accepted for depositing funds on polo9: bKash, Nagad, Rocket, Upay, and bank transfer (including BRAC Bank, Dutch-Bangla Bank, and other major commercial banks). The minimum deposit amount for each method is ৳200.

• Only use a payment method registered in your own name.
• Third-party payments are not accepted and any such deposits will be returned.
• polo9 reserves the right to verify any deposit and hold it if necessary.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Once a withdrawal request is approved, funds are generally delivered to your chosen method within 5–30 minutes. Withdrawals can only be made to the same method used for the deposit, unless polo9 arranges otherwise under special circumstances.

• Any active bonus wagering requirements must be met before a withdrawal can be made.
• polo9 may request additional information for large withdrawal amounts.
• Withdrawals may be temporarily held if fraud or unusual activity is suspected.
• Withdrawal processing follows Bangladesh Standard Time (BST, UTC+6).

5.1 Welcome Bonus

New users on polo9 receive a 100% bonus on their first deposit, up to ৳10,000. For example: if you deposit ৳1,000, you receive a ৳1,000 bonus and your total balance becomes ৳2,000. If you deposit ৳22,000, you receive the maximum ৳10,000 bonus and your total balance becomes ৳32,000.

5.2 Wagering Requirements

To withdraw winnings earned from a bonus, you must wager 25 times the bonus amount. Wagering is calculated on the bonus amount only, not the deposit amount. Example: ৳1,000 bonus × 25 = a total of ৳25,000 wagered before bonus winnings can be withdrawn.

• A time limit may apply for completing wagering requirements.
• Specific games may contribute differently to wagering.
• Bonuses are for use on the polo9 platform only and are non-transferable.

5.3 General Bonus Rules

• polo9 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If misuse or manipulation of a bonus is found, the account may be closed.
• The same person may not claim a specific bonus offer more than once.
• Withdrawing while a bonus is active may result in the bonus being cancelled.

6.1 Sports Betting

polo9 offers betting on cricket (BPL, IPL, T20 World Cup, ICC tournaments), football (including FIFA World Cup and other international tournaments), and other sports. Bet outcomes are determined based on results provided by official sports authorities.

• Once confirmed, a bet cannot be changed or cancelled unless polo9 permits it in a specific case.
• If a bet is accepted at an incorrect or unreasonable odds due to a technical error, polo9 may void it.
• Minimum and maximum bet limits apply for each event.

6.2 Casino Games

The outcomes of polo9's slots, live casino, and other casino games are determined by Random Number Generator (RNG) technology. Each game has its own rules, which are provided in the game interface.

• The results of RNG-based games are entirely dependent on chance.
• If a game remains incomplete due to a technical issue, polo9 will resolve it according to the applicable policy.
• The game provider's own terms and conditions may also apply.

The following activities are strictly prohibited on the polo9 platform:

• Using the platform for money laundering or any other illegal financial activity.
• Using automated bots, scripts, or artificial intelligence to gain an unfair advantage.
• Colluding with other users to manipulate bets.
• Operating multiple accounts to abuse bonuses or promotions.
• Attempting to interfere with or hack the platform's security systems.
• Helping minors create or use accounts.
• Using a false identity or third-party payment methods.

If evidence of involvement in any of the above activities is found, polo9 will close the account, confiscate all funds, and reserves the right to take legal action.

polo9 places the highest priority on responsible gaming. We believe gaming should be an enjoyable form of entertainment — never a source of financial or mental stress.

• You can set deposit and betting limits on your account.
• There is an option to temporarily or permanently self-exclude if needed.
• If you notice signs of a gaming problem, contact [email protected] immediately.
• This platform is operated exclusively for users aged 21 and above.

For more information, visit our Responsible Gaming page.

polo9 is committed to protecting your personal information. All data is kept secure through SSL encryption. Our Privacy Policy describes in detail how your information is collected, stored, and used.

• Your information is not sold to third parties.
• Your data is used only to operate the service and fulfill legal obligations.
• You can send a request to [email protected] to view or delete your information.
• polo9 is obligated to report any suspicious financial activity to the relevant authorities.

10.1 Complaint Filing Process

Any dispute or complaint must first be reported by email to [email protected]. Include your account details, a description of the issue, and the relevant dates and times. polo9's customer support team provides service in Bengali and English, 24/7.

10.2 Resolution Timeline

polo9 works to resolve each complaint as quickly as possible. Complex cases may require a detailed investigation. polo9 reserves the right to temporarily suspend the account or related transactions while an investigation is ongoing.

10.3 Final Decision

polo9's decision shall be considered final and binding in all disputes, unless applicable law determines otherwise. In disputes regarding bet outcomes, game logs and server records will be treated as the definitive evidence.

polo9 strives to provide uninterrupted and error-free service, but polo9 will not be liable in the following situations:

• If a game or bet remains incomplete due to an internet disconnection or technical error.
• If there is a disruption in the services of third-party game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming, etc.).
• If any loss occurs due to the user's own negligence or error.
• If service is disrupted due to an unexpected natural disaster or other uncontrollable event.
• If service must be suspended under the direction of a government or regulatory authority.

In any circumstance, polo9's total liability will be limited to the net amount you deposited during a specific period.

polo9 reserves the right to change these Terms at any time. For significant changes, users will be given as much advance notice as possible. Continued use of the platform after any changes will be considered acceptance of the new terms.

• The latest version of the Terms will always be available on this page.
• The date of change will be mentioned at the top of the page.
• If you have any questions about the terms and conditions, please contact [email protected].